By using any of our services or registering on the website or any of its subdomains you agree that you have read, understood and are bound by the Terms and Conditions and Privacy Policy, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms and Conditions or Privacy Policy, you must not subscribe to or use any of our services.

This electronic record is generated by a computer system and does not require any physical or digital signatures.
For the purpose of these terms and conditions, wherever the context so requires ‘You’ shall mean any natural or legal person who has subscribed to or used the services of this website or has agreed to become a member of the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. “GamerSouq/we/us/our/this website” shall mean GamerSouq a website owned and operated by Pioneer R J K General Trading LLC based out of P.O. Box: 46360, Business Village, Port Saeed, Diera, Dubai, U.A.E.

Use of the GamerSouq Website is available only to persons who can form legally binding contracts. Persons who are “incompetent to contract”, including minors, un-discharged insolvents etc. are not eligible to use this Website. If you are a minor i.e. under the age of 18 years, you shall not register as a member of GamerSouq and shall not transact or use GamerSouq website. As a minor if you wish to use or transact on GamerSouq, such use or transaction may be made by your legal guardian or parents who have registered as users of the website. GamerSouq reserves the right to terminate your membership and refuse to provide you with access to the GamerSouq website if it is brought to GamerSouq’s notice or if it is discovered that you are under the age of 18 years.

We will not trade with or provide any services to OFAC and sanctioned countries.

1. (“Website”) is an Internet based e-commerce portal operated by Pioneer R J K General Trading LLC.
2. Use of the Website is offered to you conditioned on acceptance without modification of all the terms, conditions and notices contained in these Terms, as may be posted on the Website from time to time.


User Account, Password, and Security:
When you register on this website you will be required to provide certain information and register and user name and password for use on the site.

You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your account. You agree to immediately notify GamerSouq of any unauthorized use of your password or account.

If GamerSouq has reasonable grounds to suspect that any of the information provided by you is untrue, not complete, inaccurate or not in accordance with the terms and conditions or privacy policy has the right to indefinitely suspend limit or withdraw access to this website or your account.


Limited User:
GamerSouq grants you a limited license to access and make personal use of this site and not to download ( other than page caching) or modify it, or any portion of it, except in case GamerSouq gives written consent for the same. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, modified, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of GamerSouq. You shall not use any meta tags or any other “hidden text” and GamerSouq’s name or trademarks without the express written consent of GamerSouq. Any unauthorized use terminates the permission or license granted by GamerSouq. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of GamerSouq as long as the link does not portray GamerSouq, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive maNNer or having a right to ownership of the same in any form. You shall not use any GamerSouq logo or other proprietary graphic or trademark as part of the link without express written permission.


User Conduct and Rules:
You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:
1. Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
2. Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
3. Upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents;
4. Upload any video, photographs, or images of another person without his or her express written consent and permission (In case of minors, even if you have consent from the minor or his or her legal guardian).
5. Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer;
6. Conduct or forward surveys, contests, pyramid schemes or chain letters;
7. Download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner;
8. Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
9. Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
10.Violate any applicable laws or regulations for the time being in force in or outside the U.A.E.; and
11.Violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.
12.You shall not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Website. GamerSouq reserves the right to bar any such activity.
13.You shall not create any false account or profile with GamerSouq. You alone are solely responsible for the data and information which has been provided to GamerSouq. You shall not impersonate any other person/institution for any purposes.
14.GamerSouq reserves the right, but has no obligation, to monitor the materials posted on GamerSouq website. GamerSouq shall have the right to remove or edit any Content that in its sole discretion violates, or is alleged to violate, any applicable law or either the spirit or letter of these Terms of Use. Notwithstanding this right of GamerSouq, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE WEBSITE AND IN YOUR PRIVATE MESSAGES. Please be advised that such Content posted does not necessarily reflect the views of GamerSouq. In no event shall GamerSouq assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on GamerSouq. You hereby represent and warrant that you have all necessary rights in and to all Content you provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libelous, tortious, or otherwise unlawful information.


By registering and transacting on this website you agree the GamerSouq may communicate with you over email or SMS or by posting notices on the website. At the time of registration or transacting on you permit us to contact you with promotional emails to inform you about new updates or any promotions on this website. If at any time you wish to opt out of receiving promotional emails you may do so by clicking the link at the bottom of any promotional email.


All prices are in U.A.E Dirhams. Prices, products and Services may change at GamerSouq discretion.
Registration on the website is free. GamerSouq does not charge any fee for browsing and buying. GamerSouq may at its sole discretion introduce any new services and modify some or all of the existing services offered. Changes in context of the Fees and related policies shall automatically become effective immediately once implemented. You shall be solely responsible for compliance of all applicable laws including those applicable for U.A.E. for performing any transaction online.


Payment Methods:

We accept payments in U.A.E. Dirhams only via Cash on Delivery or card payment via VISA or Master Card. We will send you an order confirmation email as soon as your order is placed mentioning your order details as well as payment method. In case you pay using a card please keep a copy for your payment record.

In case of Cash on Delivery orders only an extra charge of 5 AED per order will be applicable and will be automatically added to your order amount at checkout.

Shipping and Delivery:
To deliver your order as soon as possible we courier your product(s) using some of the best couriers in U.A.E. Delivery normally takes 3-4 days from the date you place your order.

We offer free shipping on orders of AED 200 or above, else a nominal shipping charge of AED 18
is applicable.


Cancellation and Refund Policy:
Any request for cancellation of orders once dispatched shall not be entertained.

You can cancel your order within 1 hour of placing the same; refunds will be made back to the payment solution used initially for placing the order. Please allow for up to 45days for the refund transfer to be completed.


GamerSouq provides refund only in case of
• Damaged or Faulty Product(s)
• Wrong Product(s) delivered which are not as per your order
• Cancellation of order before dispatch

To return products that are damaged in transit or in case a wrong product is delivered, please contact customer support by email on [email protected] within one working day of delivery. Any return requests later than one working day of delivery will not be entertained.
Postage charges for return of products will not be refunded.

A processing fee of 2.5% excluding taxes will be charged on cancellation of prepaid orders before dispatch. This fee will be waived off in case product cannot be dispatched due to a fault of GamerSouq (example: out of stock products).

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the card.
Please note that postage/courier charges are not refundable.
For items that were not delivered, refund will be processed only on confirmation that the product was not delivered to you and you choose to take a refund and are not interested in any other product.
For orders placed through gift certificates, refund would be provided in form of a new gift certificate for the same value.


Cancellation of order:
GamerSouq reserves the right to cancel any order in bulk quantity/third party vendors without any explanation for doing so, under situation where GamerSouq is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with GamerSouq policy. However we shall duly intimate the concerned person and the applicable refund will be made in reasonable time.


Trade In Policy For Games:

  1. You represent that you have the authority to sell the game to us or such authority was rightfully granted to you by the rightful owner.
  2. You can use our pickup service only for trade ins.
  3. Disc based games can only be traded in their original DVD sized cases
  4. Your game must include the Original Box Art
  5. Faulty items will not be accepted and will be returned to the customer at their own expense or destroyed. The cost to return faulty games is AED 18 per shipment
  6. Other damage or missing items will result in the trade-in value being lowered accordingly
  7. decisions regarding trade-in game(s) condition and subsequent reductions are final. Only completely rejected items can be returned to sender (at their expense)
  8. Only 1 copy of any title can be traded-in or cashed-in by each customer/household.
  9. Trade-ins can only be accepted from UAE
  10. will not be responsible under any circumstances for any loss or damage to the Item during transit.
  11. We accept minimum sell order value of AED 40
  12. A pickup charge of AED 18 will apply to all sell orders.
  13. Once we receive your game it will go through our quality check process to ensure the game is in acceptable condition. Payment will be processed within 3 working days of us receiving your game and subject to it passing our quality check. An email will be sent when a payment is processed and will include details regarding when you can expect to receive it.
  14. We will pay the full amount as per your order, but we are not responsible for any charges levied by your bank on deposits or transfers into your account.
  15. To ensure that the funds get credited to the correct account, details of the beneficiary’s such as beneficiary name, IBAN, and account type (savings or current) are to be correctly provided. GamerSouq will not be responsible for any wrong credits affected due to errors on the part of the User.

Trade In Policy For Consoles and Accessories:

  1. Cash/Credit Prices given are valid for 15 days. Your product must be shipped to us within that time to get the quoted values.
  2. When Trading-in any console/accessory it must be fully working with the manufacturers guarantee security seal(s) intact.
  3. All items that are included when bought new must be present & fully functional (not paperwork but controllers/TV cable/HDMI Cable etc).
  4. Faulty items will not be accepted and will be returned to the customer at their own expense or destroyed.
  5. Other damage or missing items will result in the trade-in value being lowered accordingly
  6. decision regarding trade-in console(s) condition and subsequent reductions are final. Only completely rejected items can be returned to sender (at their expense)
  7. Only 1 console can be traded-in or cashed-in by each customer/household.
  8. Trade-ins can only be accepted from UAE
  9. will not be responsible under any circumstances for any loss or damage to the Item during transit.
  10. Once we receive your console, it should take 3-4 days for it to be processed. An email will always be sent when a Cash/Credit payment is processed and will include details regarding when you can expect to receive it.
  11. To ensure that the funds get credited to the correct account, details of the beneficiary’s bank IBAN (International Bank Account Number) and account number are to be correctly provided. will not be responsible for any wrong credits affected due to errors in IBAN and the account number.
  12. Once store credit is issued, the value cannot be changed to a cash refund.
  13. Any balance in your wallet cannot be refunded in the form of cash in any circumstance.

Restrictions on use, Terms of use
Except where specifically authorised, the User may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any material from this site including code and software.

By using the GamerSouq Site (other than to read this Agreement for the first time), User agrees to comply with all of the terms and conditions hereof. The right to use the GamerSouq Site is personal to User and is not transferable to any other person or entity. User is responsible for all use of User’s Account (under any screen name or password) and for ensuring that all use of User’s Account complies fully with the provisions of this Agreement. User shall be responsible for protecting the confidentiality of User’s password(s), if any.

GamerSouq shall have the right at any time to change or discontinue any aspect or feature of GamerSouq Site, including, but not limited to, content, hours of availability and equipment needed for access or use.


Communicating through E-mail is not secure and capable of interception, corruption and delays. Anyone communicating with GamerSouq by email accepts the risks involved and their consequences. Before opening any attachment/(s) please check them for viruses and defects.


Changed Terms
GamerSouq shall have the right at any time to change or modify the terms and conditions applicable to your use of the GamerSouq Site, or any part thereof, or to impose new conditions, including but not limited to, adding fees and charges for use. Such changes, modifications, additions or deletions shall be effective immediately upon notice thereof, which may be given by means including but not limited to, posting on the GamerSouq Site, or by electronic or conventional mail, or by any other means by which User obtains notice thereof. Any use of the GamerSouq Site by User after such notice shall be deemed to constitute acceptance by User of such changes, modifications or additions. Therefore you as a user should visit our terms and conditions page regularly to be updated of any such changes, modifications or additions.


User shall be responsible for obtaining and maintaining all telephone, computer hardware and other equipment needed for access to and use of the GamerSouq Site and all charges related thereto.


Your Conduct
You shall use the GamerSouq Site for lawful purposes only. You shall not post or transmit through the GamerSouq Site any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offence, give right to civil liability or otherwise violate any law, or which, without the GamerSouq’s express prior approval, contains advertising or any solicitation with respect to products or services. Any conduct by you that in GamerSouq’s discretion restricts or inhibits any other user from using or enjoying GamerSouq’s Site will not be permitted. User shall not use GamerSouq’s Site to advertise or perform any commercial solicitation, including, but not limited to, the solicitation of users to become subscribers of other on-line information services competitive with the GamerSouq Site. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. User may download copyrighted material for User’s personal use only. Except as otherwise expressly permitted under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material will be permitted without the express permission of GamerSouq and the copyright owner. In the event of any permitted copying, redistribution or publication of copyrighted material, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. User acknowledges that it does not acquire any ownership rights by downloading copyrighted material.


User shall not upload, post or otherwise make available on the GamerSouq Site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right and the burden of determining that any material is not protected by copyright rests with User. User shall be solely liable for any damage resulting from any infringement of copyrights, proprietary rights, or any other harm resulting from such a submission. By submitting material to any public area of GamerSouq Site, User automatically grants, or warrants that the owner of such material has expressly granted GamerSouq the royalty fee, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. User also permits any other User to access, view, store or reproduce the material for that User’s personal use. User hereby grants GamerSouq the right to edit, copy, publish and distribute any material made available on GamerSouq Site by User.

The foregoing provisions are for the benefit of GamerSouq, its subsidiaries, affiliates and its third party content providers and licensors and each shall have the right to assert and enforce such provisions directly or on its own behalf.



Disclaimer of Warranty: Limitation of Liability
User expressly agrees that use of GamerSouq Site is at User’s sole risk. Neither GamerSouq, its affiliates nor any of their respective employees, agents, third party content providers or licensors warrant that GamerSouq Site will be uninterrupted or error free; nor do they make any warranty as to the results that may be obtained from use of GamerSouq Site, or as to the accuracy, reliability or content of any information, service, or merchandise provided through GamerSouq Site.

GamerSouq Site is provided on an “As Is” basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this agreement.

This disclaimer of liability applies to any damages or injury, caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action. User specifically acknowledges that GamerSouq is not liable for the defamatory, offensive or illegal conduct of other subscribers or third-parties in cases including but not limited to any interactive communication on or through the site and that the risk of injury from the foregoing rests entirely with subscriber(s).

In no event will GamerSouq, or any person or entity involved in creating, producing or distributing GamerSouq Site or the GamerSouq Site software, be liable for any damages, including, without limitation, direct, indirect, incidental, special, consequential or punitive damages arising out of the use of or inability to use GamerSouq Site. User hereby acknowledges that the provisions of this section shall apply to all content on GamerSouq Site.

In addition to the terms set forth above neither, GamerSouq, not its affiliates, information providers or content partners shall be liable regardless of the cause or duration, for any errors, inaccuracies, omissions, or other defects in, or untimeliness or unauthenticity of, the information contained within GamerSouq Site, or for any delay or interruption in the transmission thereof to the user, or for any claims or losses arising therefrom or occasioned thereby. None of the foregoing parties shall be liable for any third-party claims or losses of any nature, including, but not limited to, lost profits, punitive or consequential damages. Prior to the execution of a stock trade, subscribers are advised to consult with your broker or other financial representative to verify pricing or other information. GamerSouq, its affiliates, information providers or content partners shall have no liability for investment decisions based on the information provided. Neither, GamerSouq, nor its affiliates, information providers or content partners warrant or guarantee the timeliness, sequence, accuracy or completeness of this information.



Without limiting other remedies, GamerSouq may limit or terminate your activity, immediately remove your information, warn other Users of your actions, immediately temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to the GamerSouq website in the event you are found to be in a breach of any of the terms and conditions in this Agreement.


You shall indemnify and hold harmless GamerSouq, its owner, licensee, affiliates and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of this Terms of Use, privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights of a third party.


Limitation of Liability


GamerSouq shall have the right, but not the obligation, to monitor the content of GamerSouq Site, all interactive communication including but not limited to chat rooms and forums, to determine compliance with this Agreement and any operating rules established by GamerSouq and to satisfy any law, regulation or authorized government request. GamerSouq shall have the right in its sole discretion to edit, refuse to post or remove any material submitted to or posted on GamerSouq Site. Without limiting the foregoing, GamerSouq shall have the right to remove any material that GamerSouq, in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable.


User agrees to defend, indemnify and hold harmless GamerSouq, its affiliates and their respective directors, officers, employees and agents from and against all claims and expenses, including attorney’s fees, arising out of the use of GamerSouq Site by User or User’s Account.


Either GamerSouq or User may terminate this Agreement at any time. Without limiting the foregoing, GamerSouq shall have the right to immediately terminate User’s Account in the event of any conduct by User which GamerSouq, in its sole discretion, considers to be unacceptable, or in the event of any breach by User of this Agreement.


GamerSouq or any other trademarks and trade names being shown or used on the site are the property of their respective owners.


Third Party Content
Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, abusive, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. GamerSouq reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant GamerSouq and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant GamerSouq and its affiliates and sub-licensees, the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify and keep indemnified GamerSouq or its affiliates for all claims resulting from content you supply. GamerSouq has the right but not the obligation to monitor and edit or remove any activity or content. GamerSouq takes no responsibility and assumes no liability for any content posted by you or any third party.


This Agreement and any operating rules for GamerSouq Site established by GamerSouq constitute the entire agreement of the parties with respect to the subject matter hereof, and supersede all previous written or oral agreements between the parties with respect to such subject matter. This Agreement shall be construed in accordance with the laws of U.A.E. and courts in Dubai shall have the exclusive jurisdiction to entertain and try any dispute arising out of or in relation to this Contract. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The section headings used herein are for convenience only and shall not be given any legal import.


In case any dispute arises out of or in relationship to these Terms and Conditions and usage of this website, the parties shall attempt to first settle the dispute amicably over a 30 (thirty) calendar day period commencing on the date that a party send a written notice over email or physical post detailing the dispute.
In case the dispute is not resolved amicably within the 30 (thirty) calendar day period, any dispute or litigation shall be subject to the Jurisdiction of the Courts of Dubai, U.A.E.


This Agreement shall be governed by and interpreted and construed in accordance with the laws in force in the U.A.E. Any dispute or litigation shall be subject to the Jurisdiction of the Courts of Dubai, U.A.E. alone and not at any other place in U.A.E. or outside its boundaries.
This clause will survive expiry or cancellation of this agreement.

If at any time you believe this GamerSouq Site has not adhered to these principles or terms and conditions, please notify us by e-mail to [email protected] and we will use all commercially reasonable efforts to promptly determine and correct the problem.

If you have questions about this policy, please e-mail us at [email protected]
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